Fleet Feet Reviews

considering you closed the store nearest my home ill never be in a jackrabbit store again....i'd give zero stars if i could.....remove me from your email list

Horrible! Hours to deliver! Cold food, incomplete order. They just suck! Stay away from the one in Mobile Alabama!

Been waiting 3 months for a pair of shoes keep getting the run around not I'm not getting any response at all just frustrating

Any good review on here is probably fake.

They have turned off their phones so impossible to talk to anyone. Had to file complaint with BBB to get refund. They blame everything on covid but covid is no excuse for poor customer service.

I ordered a pair of hokas and they were sent to me in a box that looked as though it had already been returned multiple times. The left shoe was defective and painfully unwearable. The customer service was awful. I basically had to jump through hoops just to return a defective product that should not have been sent to me in the first place. Don't waste your time with this company. Use Zappos shoes instead or go to a brick and mortar running shop

I ordered a pair of hokas and they were sent to me in a box that looked as though it had already been returned multiple times. The left shoe was defective and painfully unwearable. The customer service was awful. I basically had to jump through hoops just to return a defective product that should not have been sent to me in the first place. Don't waste your time with this company. Use Zappos shoes instead or go to a brick and mortar running shop.

Never buy from this company; if the size is not correct, you may have to simply throw your stuff out as shipping cost are very high. Even for a defect they wont refund shipping cost. It it same as no returns.

They take money from you Paypal before you even complete the purchase! Customer service isn't 24/7 sand only on weekdays. Now I have to wait until Monday to contact them.

I am incredibly disappointed with my recent purchase from JackRabbit.com. I ordered 2 pairs of Nike Pros, sized small for my daughter. When the order arrived and she tried on both pairs she informed me that one fit and the other did not. Given that both are labeled as size S on the fabric this is confusing, but possibly a result of one pair being manufactured in Jordan and the other in Vietnam. Regardless, when I contacted customer service I was advised that they do not accept returns of underwear.
While I would argue that Nike Pros are not underwear (my daughter at least wears underwear under the shorts), I understand the policy. Except for the fact that the products are defective in that they are not sized properly.
I will not be shopping at their site again and would recommend that no one shop for Nike Pros or any other type of "underwear" given you can not guarantee what you will be receiving.

Awesome people